Automotive in Los Angeles County, California

2990 Red Hill Ave Unit A, Costa Mesa, CA 92626, United States

“What an amazing experience for me. They offered the highest price for my used car and got me the best deal for the new car I want. The best part isn’t over yet, they delivered the new car to my house front door, and picked up the car I’m …”

2745 E Colorado Blvd, Pasadena, CA 91107, United States

“Went with my son the other day so he could check out a car on the lot. Sales person was great, went for a test drive, addressed all issues, was not pushy. Came back 2 days later to make the purchase. All initial issues were resolved and purchase was made. So far, great place!! Will give another review in 6 months to give update on the car and the warranty that was purchased (If in fact it had been used)”

1919 N Lakewood Blvd, Long Beach, CA 90815, United States

“Just leased a Q8 e-tron. Worked with Jesus and dealership manager was a great experience. Made the deal on the phone call, walked in, sign contract in less than an hour and took the car.”

24030 Creekside Rd, Valencia, CA 91355, United States

“Lexus of Valencia Review Now the transaction is completed I’m sharing my experience. This is the 2nd time I purchased a car from this dealer, 7 months before. First experience was fine. Not great but fine. First experience they tried to give me one key only. delayed my payment for trade in. Issue with Lexus connect, took it into service to figure it out. then service blamed sales?? I fixed it myself. 2nd time much much much worse. Pressure and Rushed Process: The dealership rushed the paperwork process with my wife without allowing a proper inspection or test drive due to alleged interest from another buyer. The other competing salesmen went up to my wife told her when I saw you I let you have the car. What??? Trade-In Valuation Issues: The sales manager, Philip Yadkar, undervalued their trade-in vehicle compared to another dealer, despite its excellent condition. Claims about the tires and wheels being in bad condition were contradictory to their actual state. Defects in Purchased Vehicle: The UX250h had several defects like paint issues, scratches, and missing parts. Promised my wife detailing to fix these issues was not fulfilled. Rust Discovery and Lack of Support: After noticing rust on the car's paint, the customer's concerns were dismissed by the salesperson, Jose, due to not having purchased a specific protection plan. When we went back to the dealer he yelled at us in the parking lot. Difficulty in Transaction Completion: There were issues in completing the trade, involving delays in receiving payment and having to push hard for it. They said they needed the new title to them. I had to fight to get our check. Already sold our trade in. Poor Customer Service: The dealership staff, particularly Jose and Philip, were dismissive and hostile, including an instance where they refused to inspect the car and threatened to expel my wife and I. Unresolved Issues and Miscommunication: Requests for basic replacements were met with unreasonable price increases, and a verbal agreement for tire replacement was not communicated properly, leading to further complications. We were lied to by the salesmen, sales manager, store manager and service. Lack of Accountability and Responsiveness: Management, including store manager Mark Haynes, did not respond to any emails or calls, showing a lack of accountability and poor customer service. He did called to promise new tires but that promise vanished General Dissatisfaction with Dealership Experience: Overall, the level of service and customer care was significantly below expected standards, leading to a loss of confidence in Lexus of Valencia. I will never go there again and will tell everyone my experience. Communication Breakdown: Salesman Jose Moscos completely ignored further communication attempts after the sale. I wrote several emails to the store manager, Mark Hayes. He promised all new tires, he has completely ignored me. I gave up. Philip the sales manager when I got upset when he would not look at the rust threatened my wife and I that he would kick us out. This was all reported to store manager with silence. Reported to dealer corporate. I have heard nothing. contacted Lexus, still waiting to hear back. They would not even let me use their restroom!”

554 N Diamond Bar Blvd, Diamond Bar, CA 91765, United States

“I had a flat tire and it needed replacing, not just a patch. I drove in one hour before closing and there were two people ahead of me. They took me in without an appointment. I also thought I’d need an alignment since I hit something on the freeway and thought I did some damage. They checked it out and told me I didn’t need it. Very honest. They could have told me I needed it and I would have paid for it. Decided I needed all tires replaced and they gave me a good deal. I bought the existing tires there and that is why I came back. Excellent customer service and great mechanics.”

1759 W Avenue J12, Lancaster, CA 93534, United States

“Sunny and as absolutely amazing!! She was so knowledgeable and friendly. My husband and I felt no pressure to buy anything so when we did decide to we had no regrets. We felt like part of the family with such a helpful and friendly staff! Susie was also amazing. She helped guide us to the correct sizing on everything we needed. They have an amazing and knowledgeable team!!! I thank them all for all the help they gave to us!! Overall an amazing experience!!”

8055 Lankershim Blvd # 17, North Hollywood, CA 91605, United States

“Girls in the front office were nice and informative. They had a waiting room upstairs that was comfortable and had games and TV. Tint on all windows came out amazing and was done fast. Will definitely bring my other car soon!”

610 N Pacific Coast Hwy, Redondo Beach, CA 90277, United States

“Thank you so much to the Platinum Team for assiting me in trading in my car for a new car. The whole assited with the process and was done the same day! A special the to the owner Alex, Andy, Niel and Posh! Thank you so guys and I will be back for my next!”

1325 Pico Blvd, Santa Monica, CA 90405, United States

“I had an amazing experience with Joy Automative and will only be using them in the future. I came last minute on a Saturday and Sergio fit me in. They did a phenomenal and fast job on my car. The car looked beautiful and is running beautiful after. They stayed late to change the breaks on my car. Sergio is such a kind man. He is wonderful to talk to, and genuinely cares about each customer that comes into the shop. Their rates are good and they are a heart based business and they deliver quality work. I highly recommend!!!”

8449 Sepulveda Blvd, North Hills, CA 91343, United States

“Best service and prices you can ever find highly recommend”