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On a listing page, go to the Reviews section and click the Review button.

From the homepage or your profile, select "Write Review." Use the format [Place name] [Location] for optimal results. If the place is not listed, click "Add a listing" in the pop-up window to request a new listing and follow the instructions. While your review will instantly appear on your profile, it may take a few business days for processing. You'll receive an email notification when your review is published. If we cannot publish it, you'll be notified via email with the reason.

Some reviews may require verification. In such cases, we'll send an email asking you to confirm your review by clicking a link in the verification email.

To remove your review:
1. Go to your profile.
2. Click the ellipses (...) button in the top right corner of the review box.
3. Choose Delete and confirm your request by clicking Delete again.
The review will instantly be removed from the website.
Tip: Keep in mind that reviews cannot be edited. To update your review, you'll need to delete it and submit an updated version.

Users have the option to report a review if they believe it may be incorrectly placed, seems suspicious, or violates guidelines. The process differs slightly based on the type of listing.

For Restaurant Listings, users should identify the specific review, click on the "Problem with this review?" flag in the bottom-right corner, select an appropriate reason from the list, click "Next," provide comments, and submit.

For Attraction and Accommodation Listings, users should locate the review, click on the ellipsis at the upper-right corner, choose "Report this," select a suitable reason, add comments, and submit.

Our moderation team diligently reviews reported content, making necessary adjustments within 3-5 working days to ensure the integrity of the platform.

In order to bolster security measures, Wheree employs a confirmation email system whenever there is a modification to a member's password. This confirmation email is distributed to all email addresses associated with the respective account for comprehensive notification.

If you have received such an email without recently changing your password, it is advisable to take immediate action and update your password to safeguard your account.

Furthermore, if there is a suspicion that your account might be simultaneously logged in across multiple devices, you can initiate a logout from all sessions.

Expect an email containing instructions on resetting your password. If it doesn't arrive within an hour, check your email's spam folder. Ensure that your email program allows emails from wheree.com in the future.

Upon receiving the password reset email, click the provided link within the email. In the event that the link doesn't direct you to a Wheree page, kindly copy and paste the entire link into your web browser.

If you encounter issues such as not receiving the password reset email (and it's not in your spam folder), or if the email lacks a reset link, please reach out to our support team for assistance.

If you're experiencing difficulty signing in, even with the correct password, it may be due to your web browser's cookie settings. To resolve this, consult Google's instructions on enabling cookies for guidance.

Take into account the following actions if the problem continues:
Confirm that you are using the email address associated with your Wheree account.
Check your virus software settings to ensure Wheree is not blocked.Review your browser settings and add wheree.com to your safe list.
If you still encounter problems signing in, please contact us with additional information so that we can assist you in troubleshooting.

If your reservation is under Wheree, you can initiate the cancellation through the Bookings section on your profile or contact our Wheree helpline for further guidance.

For any other bookings, Wheree acts as a facilitator, connecting you with the relevant online travel agency, independent hotel, or hotel chain responsible for your reservation. However, any changes or cancellations must be processed through the respective booking partner. Navigate to the Bookings section on your profile or refer to your confirmation email, which contains a phone number and appropriate contact details for assistance.

Note that cancellations made with booking partners may not always reflect immediately in your Wheree account. To confirm cancellations, you can check the booking partner's site or directly reach out to them for verification.

Accessing your bookings is a straightforward process on the desktop site. Begin by navigating to your profile, then click on your avatar located at the top of the page. From the drop-down menu, choose "Bookings" to conveniently view all the bookings linked to your account.

Typically, confirmation details are sent within 48 hours of booking, contingent upon availability. Following notification from our local operator, a second email is dispatched, either confirming your booking or providing notice of unavailability for the requested time/date.

Several reasons may contribute to a tour being marked as unavailable:
The requested tour date or time is no longer accessible.
Unforeseen closures of locations or roads used during the tour, and other similar factors.
We understand any inconvenience this may cause and encourage you to explore our website for alternative tours or activities that might interest you.

To join, click on the Sign In link located at the top of most Wheree pages. You can sign in using provide your email address. Membership is free and grants you the ability to write reviews, share photos, participate in forums, and organize trip-planning folders.

Once your account is set up, enrich your profile by adding relevant information about yourself. Complete your travel map by marking the places you've visited, your preferred destinations, and your future travel plans. Additionally, we recommend subscribing to our personalized weekly newsletters.

For business owners or managers, registering as an owner allows you to claim and manage your Wheree page.

Your profile serves as a platform for fellow Wheree members to gain insights into your travel preferences. Please note that the information displayed on this page is public and accessible to other Wheree members.
To modify details in your profile:
1. Navigate to your profile.
2. Select Edit Profile.
3. Input your updated information and click Save.
Feel free to include a bio, a profile photo, and specify your current city to enhance your profile.

From time to time, we may deactivate accounts due to violations of our forum, traveler articles, or messaging guidelines. Furthermore, if a member has been previously banned, any subsequent accounts created by the same member will also face a ban.

Our Book Now, Pay Later option allows you to secure a confirmed reservation for the majority of our 200,000+ tours and activities without any upfront payment!

While no initial deposit is necessary, it is required to add an authorized credit card during the reservation process. A one-time authorization of one dollar (or the lowest whole denomination in any available currency) will be processed to validate your credit card.

When utilizing the Reserve Now, Pay Later feature, you will receive a confirmation email upon reservation. However, your ticket will only be accessible once the full payment has been made. Upon completing the final payment, you will receive an email containing a link to your ticket.
*The payment date is contingent upon the selected booking/product.

While no deposit is mandatory, you are required to add an authorized credit card when making your reservation. A one-time authorization of one dollar (or the lowest whole denomination in any available currency) will be conducted to validate your credit card.

Upon completion of your booking, a confirmed reservation will be secured. A final payment reminder will be dispatched five (5) days before your travel date, and full payment must be settled two (2) days prior to the travel date.

Encountering an error while attempting to pay for your booking can be attributed to various factors. Review your credit or debit card details, ensuring that the billing address matches the registered address of your card.

Confirm that the debit or credit card has a sufficient limit to cover the due payment. If dealing with a different currency, check with your card provider to verify its compatibility with foreign currency transactions.

Some card providers implement security measures that might block online transactions. Contact your card provider to authorize the transaction. If card-related errors persist, try an alternative card or seek assistance from your card provider.

In most instances, only the primary passenger is required to present their photo ID. However, if each passenger in the group holds a separate ticket, individual IDs may be necessary. For security reasons, it is essential to have an ID that corresponds to the name used during the tour booking process.

Children typically do not need a photo ID. Refer to the 'Important' section in your ticket details for specific requirements. Should there be inaccuracies in the name(s) on your reservation, you can make updates to the traveler names.

Pro Tip: Keep in mind that certain tours may not allow changes post-reservation. Ensure peace of mind by confirming that the name on your reservation aligns with the one on your photo ID when making the booking!

The cancellation policy is determined and established by each individual owner. The details provided here are relevant only in case you find it necessary to cancel your booking.

We strongly advise carefully examining the cancellation policy before confirming your booking. You can access the owner's policy on the payment page, situated just above the Request Booking button. Click on "Cancellation Policy" to review it before proceeding with your request.

Visit your Inbox and navigate to the Cancelling Your Holiday section to review the owner's cancellation policy.

Currently, we regret to inform you that we do not provide a wait list option for any of our tours and activities. If the experience you desire is not available on your preferred travel date, please explore our website for alternative options. We offer several similar choices, particularly for our most sought-after activities!

Our Privacy and Cookies Statements provide comprehensive details on how we achieve this commitment. In the Privacy Statement, we outline the types of information we collect, how we use it, when and why we share it with other organizations, and your rights in controlling your information. You can access the full Privacy Statement here.

For specific websites and apps, we have a separate Cookies Statement. This statement explains what cookies are, how we use them for analytics, their role in creating personalized content for an improved user experience, and how they contribute to serving you relevant ads. The complete Cookies Statement is available here.

Ensure the accuracy of your login information, payment methods, and email preferences by keeping them current on our website or within our app. Log in to your account. Navigate to the top-right corner of the page, click on your name, and select "Account." Choose the specific details you want to update from the provided list of options.

If you do not have an account or require assistance in correcting or updating your personal information, please reach out to us via our virtual agent: Initiate a conversation, select "Do something else," and submit a privacy request.

Creating an account safeguards your personal details and provides the convenience of storing payment options for future travel reservations. If your payment is unsuccessful, please refer to "Troubleshoot declined payments" for further guidance.

Wheree, Inc., and its affiliated entities encourage users to disclose any vulnerabilities identified on our Internet platforms. If you believe you've found a vulnerability in the web application code of any of our sites, kindly send us an email message with the following details:

Date and time of discovery
Specific code
Proof of concept exploit information
We value your commitment to contributing to the safety and security of Wheree.